Mystery Shopper
Your comments are appreciated!
There are no "required" fields on this form. If you prefer to be anonymous, please feel free to skip any information you prefer not to give. Click on Submit when ready to send.
Please give us some general information.
Name: Address: City: State: Zipcode: Email Address:
Name or Description of Associate:
Including yourself, how many customers were in the store?
Please help by rating us in the following areas.
Cleanliness
Entrance to store clean. Excellent Good: Adequate: Needs Improvement: Poor: The floors were clean and in good condition. Excellent Good: Adequate: Needs Improvement: Poor: The POS was clean and uncluttered. Excellent Good: Adequate: Needs Improvement: Poor: Bathrooms were clean. Excellent Good: Adequate: Needs Improvement: Poor: Fountain area was clean and neat. Excellent Good: Adequate: Needs Improvement: Poor: Pumps and pads clean. Excellent Good: Adequate: Needs Improvement: Poor:
Customer Service
Greeted upon entering store. Excellent Good: Adequate: Needs Improvement: Poor: The associate was wearing a name tag. Excellent Good: Adequate: Needs Improvement: Poor: The sales associate suggested a companion item. Excellent Good: Adequate: Needs Improvement: Poor: Associate(s) was helpful. Excellent Good: Adequate: Needs Improvement: Poor: I was thanked for my purchase and invited to return. Excellent Good: Adequate: Needs Improvement: Poor:
Value
If given the opportunity, I would return to this store. Excellent Good: Adequate: Needs Improvement: Poor:
Atmosphere
Signing was eye-catching and informative. Excellent Good: Adequate: Needs Improvement: Poor: Overall, the store is clean. Excellent Good: Adequate: Needs Improvement: Poor:
Food Quality
There was a good selection in the warmer. Excellent Good: Adequate: Needs Improvement: Poor: Items for sale appeared fresh. Excellent Good: Adequate: Needs Improvement: Poor: Food prices seemed reasonable. Excellent Good: Adequate: Needs Improvement: Poor: My order contained exactly what I asked for. Excellent Good: Adequate: Needs Improvement: Poor:
Comments
Have any comments or suggestions? Do you have a new idea for our stores? Is there a product that we're not carring that you'd like to see added? ...or if there are areas that need improvement...please tell us. We want to make things better for you!
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